Judges

AIB (Allied Irish Bank)

Mandy McCormack

Head of Risk and Control Direct AIB

Air France KLM

Alf Rodway

General Manager

Appropriate Consulting

Jason Roberts

Director

Arvato CRM Solutions

Brenda Beaven

Customer Service Solutions Director

ASOS

Zeta Antoniou

Customer Care Strategy & Development Manager

Assurant

Vikki Niven

EU Telco Director

ATOS

Kirsten Brown

Head of Operations

AXA Global Healthcare

Andy Cook

Customer Director

AXA Partners

Sarah Greenley

Head of Service Delivery

Barclays Financial Assistance

Jason Leach

Head of Colleague Engagement & Communication

Benenden Health

Heather Drinkwater

Head of Member Services Operations

BGL

Mark Brannen

Associate Director

Bibby Financial Services

Elaine Woods

Head of Inside Sales

Boots

Rachel Hancock

Boots Hearing Care

BOXX Insurance

Joe Brownless

Global Director, Customer & Culture

Brainfood Consulting

Martin Hill-Wilson

Director

BT

Nicola Millard

Principal Innovation Partner

Castles and Coasts Housing Association

Adam Gould

Head of Customer Service & Engagement

City of London Police – Action Fraud

Pauline Smith

Director of Action Fraud

Cuckoo

Emma Dark

Director of Customer Experience & Operations

Estée Lauder Companies

Tracy Kellaway

ED Global Consumer Operations

EY

Jennifer Parker

Engagement Partner

Freshfields Bruckhaus Deringer

Carrie Parker

Head of Continuous Improvement

iGO4

Rachel Hodgson

Customer Experience Lead

Improvement Solutions

Becky Elmers

Managing Consultant

Injection Consulting

Nerys Corfield

Director

Inspire Customer Contact Partnership

Steve Woosey

Co-Founder, Director and Principal Consultant

Jet2

Jonathan Montgomery

Head of Change & Transformation

LiveWest Homes

Sarah Williams

Head of Customer Services

London Borough of Barking & Dagenham

Sabina Onwuka

Head of Customer Services

LV

Rodney Assock

Culture and Corporate Social Responsibility Director

Lyca Mobile Group

Ketan Hindocha

Group Director of Customer Care

Maistro Group

Dave Rumble

Director

Monzo Bank

Nick Andrews

Head of Customer Operations

Newcastle Strategic Solutions

Catherine Lindsay

Operations Director

NewDay

Fran Rea

Director of Contact Centre & Service Delivery

Npower Business Solutions Powered by Eon

Jessica Ham

Head of Mid Market Customer Service

Open Reach

Gemma Holden

Senior Business Improvement Manager

PA Consulting

Patricia Sanchez

Head of Customer Experience Strategy

Pepper Advantage

Stephen Jacobs

Omnichannel Technical Manager

PIB Group

Jason Mann

Operations Director

Polish Marketing Association SMB

Marcin Sosnowski

Director

PPL PRS

Andrea Gray

Managing Director

PRS for Music

Leigh Luke

Contact Centre Manager

RSA Group

Peter Coulson

Head Of Outsource Management & Strategy

Sedulous

Amy Scott

Service Designer & Customer Experience Consultant

Sensée

Paul Whymark

Chief Operating Officer

Sopra Steria

Brent Boxley

Director of Operations

Sound United

Catherine Oehlers

Director of Customer Experience

The AA

Jen Turner

Head of Sales and Retention

The Customer Lifeguard

Gerry Brown

Chief Customer Rescue Officer

The Green Insurer

Russell Wilson

Service Delivery Director

The Very Group

Lucie Child

Head of CX Stratergy

Tregaron

Simon Hill

Director

Twin Shores

Toni Adams

Director

Tyl By Natwest

Lisa Range

Head of Telephony Sales

United Utilities

Ali Heap

Customer Service Manager

Verbaneum

Dirk Egelseer

Managing Director

Virgin Media O2

Imran Ahmed

Head of Operational sales & service

Virgin Money

Stephanie Nicoll

Head of Diversity, Equity and Inclusion

Vodafone

Ryan Rubertazzi

Head of Assisted Sales & Early Life Care

Wescot

Orjan Pettersen

Head of DCA Operations

Westminster City Council

Gary Robson

Head of Service Management

Westminster City Council

Sarah Williams

Chief Customer Experience Officer

Whistl

James Revell

Director of Contact Centres

Zebra Technologies

David Reid

Director of Global Customer and Partner Services Operations