ECCCSA is the European Contact Centre & Customer Service Awards. The ECCCSAs are owned and managed by CCMA Ventures Ltd. 

CCMA Ventures Limited (“CCMA”, “we”, “our” and “us”) is a company registered in England and Wales. Our company registration number is 5799326 and our registered office is 2nd Floor, Regis House, 45 King William Street, London EC4R 9AN. Our VAT number is GB153131744.  

Please read this document carefully that (together with any other documents referred to within them), sets out the terms and conditions (“Agreement”) of your participation in our Awards Programme.  

1. Definitions 

Attendee means a person attending the Awards Ceremony; 

Attendance Fee means the fee payable for an Attendee to attend the Awards Ceremony; 

Awards Ceremony means the event at which the winners of the Awards Programme are announced; 

Awards Programme means the Awards Season further described on the Website; 

Business Day means 08:00 to 18:00 on any day other than Saturday, Sunday, or a day on which a UK public holiday falls; 

Entry Fee means the fee, you as a non-member, have to pay for Entry to the Awards Programme;  

Fees means the Entry Fee and the Attendance Fee;  

Venue means the venue where the Awards Ceremony takes place; and 

Website means the website at http://www.ecccsa.com where the relevant information about the Awards Ceremony and this Agreement is set out.  

2. Term 

2.1 This Agreement shall commence on the date on which we first accept your order to enter our Awards Programme and/or you purchase tickets to attend the Awards Ceremony and shall continue, unless the Awards Ceremony or your attendance at such, is cancelled in accordance with clause 6, until the date upon which the Awards Ceremony ends (“Term”) when it shall terminate automatically without notice, unless it is terminated earlier in accordance with clause 10 (Termination). 

3. Nominations 

3.1 The Awards are open to teams and organisations in European-based customer contact operations. The eligibility for each category is set out on our Website. 

3.2 The Entry Fee is set out on our Website. 

3.3 Entry Fees may be paid by credit card (or other method specified by the CCMA on the Website) on submission or an invoice will be issued when an entry has been submitted and is due immediately.  

3.4 Unpaid entries will not be put forward to the second stage of judging. 

3.5 If your nomination is selected to move to the second stage then a lead judge will contact you directly to arrange the next stage. All attempts will be made to find a mutually convenient date during the judging window. However, if this is not possible then CCMA reluctantly reserve the right to exclude your entry from progressing in the Awards Programme with no refund. 

3.6 Nominees may be asked to provide some additional information prior to any judging visit taking place. This must be provided in advance of the judging visit or the nomination may be invalid. Nomination and judging information cannot be returned but will be destroyed 30 days after the Awards Ceremony. 

3.7 The CCMA does not accept any liability for loss, damage or cost of submissions. 

3.8 All information will be treated in confidence and will not be disclosed to anyone other than the approved judges. 

3.9 The judges’ decision is final. No correspondence will be entered into. Any attempt to influence the judges outside of the normal judging process may result in the removal of the nominee and their organisation being excluded from the process. 

3.10 There will be no individual feedback to entrants during the judging process, but feedback may be requested by any nominees after the Awards Ceremony. 

3.11 Any feedback requested will only be provided directly to the nominee. 

3.12 Any requests for feedback should be received within 30 days of the Awards Ceremony. 

3.13 Winners and all others placed may be invited to take part in any reasonable publicity or promotional activity requested by the CCMA. 

4. Table and Ticket Bookings 

4.1 Booking requests should be submitted online via the booking form on the Website. 

4.2 All bookings submitted are confirmed bookings, we are not able to take provisional bookings. 

4.3 No booking is guaranteed until you receive a confirmation email from us. 

4.4 Subject to availability we will send you email confirmation of your booking request within 48 hours during the working week. 

4.5 If your booking is for less than 10 seats, you will be sharing your table with other guests. 

4.6 Table bookings are not transferrable – you are prohibited from transferring your booking in whole or part to any third party. 

5. Fees and Payments 

5.1 Entry Fees must be paid on the date of the invoice provided after submission and in any case no later than five working days before the finalists are announced. All Fees payable are exclusive of VAT.  

5.2 Failure to pay may result in your nomination being withdrawn from the programme and 100% cancellation fee will be applied. 

5.3 All payments for table and ticket bookings must be paid in full on the date of the invoice or in any case no later than five working days before the winners are announced. Failure to pay may result in your table being released and 100% cancellation fee being applied. 

5.4 Payment must be made by either debit/credit card via stripe or BACS transfer. An additional fee may be payable for payments made by credit card. 

5.5 If you wish to pay by bank transfer please use the bank account details on the invoice and include the invoice number and or your organisation name as a reference. 

6. Cancellations, Refunds and changes to the event 

6.1 Unless specified otherwise in these terms, no refunds are available once an order has been placed for nominations or table and ticket bookings.  

6.2 100% cancellation fee applies to all nomination and table and ticket bookings. 

6.3 It may be necessary for reasons beyond our reasonable control (including, without limitation, to acts of god, floods, lightning, storm, fire, explosion, war, military operations, acts of terrorism or threats of any such acts, strike action, epidemic or other widespread illness) to alter the advertised content, timing and/or location of the event or cancel the event. We reserve the right to do this at any time and we shall not be liable to you for any costs or other expenses (including wasted travel and accommodation costs) incurred by you or your organisation as a consequence. 

6.4 In the unlikely event of cancellation of the Awards Ceremony we will refund 100% of your paid Fees. 

7. Behaviour 

7.1  Enjoyment of the Awards Ceremony is paramount to us, and we reserve the right in our absolute discretion to refuse admission or to remove any guests whose behaviour is inappropriate on the night, with no refund. Guests must comply with the rules and regulations governing the Venue including dress codes and rules of entry. If a guest brings any property to the Venue, they do so at their own risk. We are not responsible for any loss and/or damage to such property. 

8. Use of images 

8.1 During the judging process and the Awards Ceremony we will take photos and videos which will be used after the event on the awards Website and in industry wide promotions. We will make use of such footage and photographs in accordance with our Privacy Policy. If you do not wish to be included in these photos please make this known to the CCMA team  at the time that you book your attendance for the Award Ceremony. 

9. Data Protection 

9.1 Any Personal Data that you provide to us under this Agreement will be processed in accordance with our [Privacy Policy] 

10. Term & Terminations 

10.1 We may terminate this Agreement at any time by giving you 15 days’ written notice. 

10.2 We shall be entitled to terminate this Agreement immediately by written notice whenever you breach any provision hereof which expressly entitles us to terminate the Agreement.   

11. Expiry & Termination Consequences 

11.1 Expiry or termination shall not prejudice any other rights or remedies you or us may be entitled to, nor will it affect the accrued rights and liabilities of either of us, nor the coming into or continuance in force, of any provision of this Agreement which is intended (explicitly or implicitly) to come into or continue in force, on or after such expiry or termination. 

11.2 Upon expiry or termination of this Agreement: 

11.2.1  you shall pay any Fees that have been invoiced up to (and including) the expiry or termination date but not paid for; and 

11.2.2  each party shall promptly return to the other any property of the other within its possession or control. 

12. Liability 

12.1 Neither you nor us shall exclude or limit our liability for (a) death or personal injury caused by negligence; (b) fraud and/or fraudulent misrepresentation; and (c) any other loss that cannot legally be limited at law. 

12.2 You shall not exclude or limit your liability under any indemnities given by you under this Agreement. 

12.3 You shall fully and effectively indemnify and hold harmless us and any Group Company against all losses, actions, costs (including legal fees and disbursements on a solicitor/client basis), claims, demands, fines, damages and liabilities, of whatever nature, incurred or suffered by or made against us, whether or not foreseeable, arising directly or indirectly, wholly or in part, out of or in connection with: 

12.3.1  any breach of this Agreement by you; and 

12.3.2  any acts or omissions of yourself, your employees, agents, contractors, visitors, Attendees and/or guests at the Venue arising out of or in connection with the Awards Ceremony and/or the Venue. 

12.4 We shall not (whether in contract, tort, negligence, statutory duty or otherwise) be liable to you under this Agreement for any consequential, indirect or special damages (including indirect loss of profit and indirect loss of revenue). 

12.5 Subject to the clauses above, our maximum aggregate liability to you under this Agreement (whether arising in contract, tort, negligence, statutory duty or otherwise) shall not exceed the Fees payable by You to us in relation to the Awards Programme giving rise to the liability.  

13. Notices 

13.1 All notices (including any invoices) under this Agreement shall be in writing and shall be sent to the address specified by the recipient.   

13.2 Any notice may be delivered by email, or by post.  The notice shall be deemed to have been given if sent by email on receipt of read return email, if sent by courier on delivery and if sent by post 2 Business Days after the notice was posted. 

14. Force Majeure 

14.1 We shall not be liable to you for any delay or failure to perform hereunder due to a natural disaster, actions or decrees of governmental bodies, any curtailment to or cancellation of public transport, strikes or walkouts, communicable disease, epidemic, acts or threats of terrorism or civil unrest, or communications line failure which (a) hinders, delays or prevents us in performing any of our obligations, (b) is beyond our control of without our fault or negligence, and (c) by the exercise of reasonable diligence we are unable to prevent or provide against (“Force Majeure Event”).   If the period of delay or non-performance continues for 30 or more calendar days, subject to clause 6.4, we may terminate this Agreement by giving you 5 Business Days written notice.  

15. Publicity  

15.1 We expressly agree that we and/or our Group Companies shall be entitled to refer to you as an Attendee of our Awards Ceremony in sales and marketing literature (including websites) and reproduce your logo and/or trade mark for that sole purpose. 

16. Third party Rights  

16.1 No person other than the CCMA or You, shall have the right to enforce this Agreement. 

17. Assignment and sub-contracting 

17.1 We may assign or transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.  

18. Amendments and changes 

18.1 No changes to this Agreement are valid or have any effect unless agreed by us in writing or made in accordance with this clause 19. We reserve the right to vary this Agreement from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.  

19. Invalidity 

19.1 If any court or competent authority finds any provision of this Agreement to be invalid, illegal or unenforceable, that provision shall, to the extent required, be deemed to be deleted, and the remaining provisions of this Agreement shall not be affected. If any relevant provision would become valid, enforceable or legal if part of it were deleted, it shall apply with the minimum modification necessary to make it legal, valid and enforceable.  

20. No Waiver  

20.1 No failure or delay by us in exercising (or partial exercise of) any right or remedy available to us under this Agreement or at law shall constitute a waiver of that right or remedy or restrict its further exercise. 

21. Status of parties 

21.1 Nothing in this Agreement establishes any partnership or joint venture between the parties, constitutes either party the agent of another party, nor authorises either party to make or enter into any commitments on behalf of the other. 

22. Entire Agreement 

22.1 This Agreement, and the documents referred to in it constitutes the entire agreement between the CCMA and You in relation to the Awards Programme, and supersedes all previous agreements between us and you relating to their subject matter. 

23. Governing Law and Jurisdiction 

23.1 This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.