We are aware of the ongoing Microsoft outage, which may be affecting access to certain services and systems. If you have any questions or require assistance, please contact the ECCCSA team via LinkedIn by sending us a direct message.
In Association With
Headline Sponsor
The award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
The awards are highly regarded for its robust judging process and recognise organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively.
ECCCSA winners often liken the achievement to ‘winning an Oscar’, highlighting just how respected and prestigious the ECCCSA’s have become in raising the profile of the customer contact operation, its capabilities and its stars.
Winners were announced at Evolution, in Central London, on Tuesday 26 November 2024 at a spectacular Awards Evening. You can view the winners here.
For 26 years, the award-winning European Contact Centre & Customer Service Awards (ECCCSAs) have recognised organisations across Europe that are leading the way in delivering exceptional service to customers. These organisations continually innovate to improve the customer experience, value their people and optimise performance and outcomes.
As the longest running and largest awards programme in the European customer contact industry, these awards are highly regarded for its well-governed, independent, fair and in-depth judging process. Accredited volunteer judges from across the continent bring their relevant knowledge and experience, giving nominees the opportunity to share the true depth of their story; giving judges the insight they need to identify the best in Europe.
More than an awards programme, the ECCCSAs play an active role in raising standards across the sector. Through benchmarking, shared learning and the engaged community, the programme contributes to the ongoing development of customer contact across Europe.
For 26 years, the award-winning European Contact Centre & Customer Service Awards (ECCCSAs) have recognised organisations across Europe that are leading the way in delivering exceptional service to customers. These organisations continually innovate to improve the customer experience, value their people and optimise performance and outcomes.
As the longest running and largest awards programme in the European customer contact industry, these awards are highly regarded for its well-governed, independent, fair and in-depth judging process. Accredited volunteer judges from across the continent bring their relevant knowledge and experience, giving nominees the opportunity to share the true depth of their story; giving judges the insight they need to identify the best in Europe.
More than an awards programme, the ECCCSAs play an active role in raising standards across the sector. Through benchmarking, shared learning and the engaged community, the programme contributes to the ongoing development of customer contact across Europe.
Nominations Open
Entries Close
Finalists Announced and Tickets On Sale
Judging
Awards Evening
Planning your ECCCSA nomination? These two short videos are part of the support available for you to help prepare a strong and compelling entry.
It’s not every day that you enter a major awards programme. So we’ve created a guide to help you.
