Webinar

Watch now: Tips on entering the European Contact Centre & Customer Service Awards (ECCCSAs) 2024

The ECCCSAs are accepting nominations until midnight on Friday 19 July 2024.

Get a head start on your entries in this webinar hosted by Jackie Pringle, Director of Operations as she helps you create successful nominations.

In this webinar, you will:

Explore this years’ categories and new awards,
Walk through the very simple entry process,
Discover lots of tips on writing a great entry,
Gain some insight into the judging process,
Hear more about the awards night at Evolution,
Ask your own questions.

Watch now.

Tips on entering the European Contact Centre & Customer Service Awards (ECCCSAs) 2025

The ECCCSAs are accepting nominations until midnight on Friday 18 July 2025.

Get a head start on your entries by joining Jackie Pringle, Director of Operations, and Moira Clark, Professor of Strategic Marketing at Henley Business School and Founder and Director of the Henley Centre for Customer Management, as they help you create successful nominations.

In this online webinar, you will get the opportunity to:

Explore this years’ categories and new awards,
Walk through the very simple entry process,
Discover lots of tips on writing a great entry,
Gain some insight into the judging process,
Hear more about the awards night at Evolution,
Ask your own questions.

Date: Tuesday 20 May 2025

Time: 13:00 – 14:00 BST

Location: Zoom

Whether you have entered before or not, this webinar will give you insider knowledge to make sure your compelling story gets through the judging process.

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Meet your Hosts

Jackie Pringle

A seasoned customer contact professional, Jackie has been involved in awards programmes as a winner, judge and organiser. Jackie is responsible for the ECCCSA experience from the entry stage through to the judging process and Awards Evening.

Moira Clark

Moira is a leading expert in Strategic Marketing, Strategic Customer Management; her main areas of research and consulting are in Customer Management, Customer Centricity, Customer Experience, Customer Journey Mapping, Service Excellence, Key Account Management and the drivers of Customer Retention and Service Excellence.