Watch the Videos
Three Essential Videos to Support Your Entry
Planning your ECCCSA nomination? These three short videos are part of the support available for you to help prepare a strong and compelling entry.
These videos are designed to give you clear guidance on the process and confidence in what’s required as well as an insight into what the judging process is like, so you can approach your submission in the best way.
On this page, Jackie Pringe, Director of Operations, shares practical guidance that is drawn from her experience overseeing the programme and judging process.
Video 1: Step-by-step entry guidance
- A quick and clear walkthrough of how to complete your nomination on the ECCCSA entry portal
Video 2: Expert insight and guidance
- An overview of this year’s categories and new awards
- Practical tips to help you approach your entry
- Insight into the judging process and how entries are reviewed
- What to expect at the Awards Evening at Evolution, London
Video 3: An interview with an award writing expert
- Learn how to write stronger, more compelling award entries with fewer words from Chris Robinson, award writing expert, as he shares his expert tips with Jackie.
The ECCCSAs are accepting nominations until midnight on Friday 17 July 2026.
Fill in the form to watch both videos and access this guidance.
Whether you have entered before or not, these videos will give you insider knowledge to make sure your compelling story gets through the judging process.
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Meet your Host
Jackie Pringle
A seasoned customer contact professional, Jackie has been involved in awards programmes as a winner, judge and organiser. Jackie is responsible for the ECCCSA experience from the entry stage through to the judging process and Awards Evening.
Jackie Pringle
A seasoned customer contact professional, Jackie has been involved in awards programmes as a winner, judge and organiser. Jackie is responsible for the ECCCSA experience from the entry stage through to the judging process and Awards Evening.
Moira Clark
Moira is a leading expert in Strategic Marketing, Strategic Customer Management; her main areas of research and consulting are in Customer Management, Customer Centricity, Customer Experience, Customer Journey Mapping, Service Excellence, Key Account Management and the drivers of Customer Retention and Service Excellence.
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