2025 Winners
Operational Excellence Awards
Best New Customer Contact Operation
Gold
Silver
Bronze
Sponsored by
Best Use of Data & Insights
Gold
Silver
Bronze
Presented by
Most Effective Management of Peak Demand
Gold
Silver
Bronze
Presented by
Best Supporting Team
Gold
Silver
Bronze
Presented by
Best Cross-Functional Collaboration
Gold
Silver
Bronze
Presented by
Best BPO Partnership
Gold
Silver
Bronze
Presented by
Most Effective Application of Technology to Enhance the Customer Experience
Gold
Silver
Bronze
Sponsored by
Most Effective Application of Technology to Support Operational Excellence
Gold
Silver
Bronze
Presented by
Greatest Impact of AI by an Outsourcer
Gold
Silver
Bronze
Presented by
Greatest Impact of a Single AI Solution
Gold
Silver
Bronze
Sponsored by
Greatest Impact of a Multi-AI Approach
Gold
Silver
Bronze
Sponsored by
Most Effective Improvement Initiative
Gold
Silver
Bronze
Sponsored by
Most Effective Strategic Transformation Programme
Gold
Silver
Bronze
Sponsored by
Employee Experience Awards
Greatest Environment, Social and Governance (ESG) Impact
Gold
Silver
Bronze
Presented by
Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB)
Gold
Silver
Bronze
Presented by
Most Effective Learning & Development Programme
Gold
Silver
Bronze
Presented by
Greatest Impact of the Voice of the Employee
Gold
Silver
Bronze
Presented by
Best Employee Experience
Gold
Silver
Bronze
Presented by
Best Customer Centric Culture
Gold
Silver
Bronze
Sponsored by
Customer Experience Awards
Best Customer Experience Redesign
Gold
Silver
Bronze
Sponsored by
Most Effective Sales Approach
Gold
Silver
Bronze
Presented by
Best Approach to Supporting Vulnerable Customers
Gold
Silver
Bronze
Presented by
Best Multilingual Customer Service
Gold
Silver
Bronze
Presented by
Best Innovation in Customer Service
Gold
Silver
Bronze
Sponsored by
Best Customer Service Team
Gold
Silver
Bronze
Sponsored by
Best Retail Customer Service into Europe
Gold
Silver
Bronze
Presented by
Best Customer Service into Europe
Gold
Silver
Bronze
Sponsored by
Outsourced Contact Centre of the Year
Gold
Silver
Bronze
Presented by
Contact Centre of the Year
Gold
Silver
Bronze
Sponsored by
Best Pan-European Customer Contact Operation
Gold
Silver
Bronze
Sponsored by
Best Customer Experience
Gold
Silver
Bronze
Presented by
