2023 Winners
Operational Excellence Awards
Best New Customer Contact Operation
Presented by
Gold
Spain
Silver
Turkey
Bronze
Greece
Most Effective Management of Peak Demand
Sponsored by
Gold
Silver
Bronze
Greatest Impact of Artificial Intelligence (AI)
Sponsored by
Gold
Silver
Bronze
Most Effective Application of Technology (EX)
Sponsored by
Gold
Greece
Silver
Bronze
Most Effective Application of Technology (CX)
Presented by
Gold
Silver
Bronze
Best Business Development Team
Presented by
Gold
Silver
Bronze
Best Supporting Team (Colleague)
Presented by
Gold
Wellness & Resiliency Global Team
Silver
Learning Experience Team
Bronze
Squad Coaches
Best Supporting Team (Customer)
Sponsored by
Gold
Digital Operations
Silver
Operational Effectiveness Team
Bronze
Quality Assurance Operations Team
Best Cross-Functional Collaboration
Presented by
Gold
Silver
Teleperformance UK
Bronze
Best BPO Partnership (Small)
Sponsored by
Gold
Silver
Bronze
Teleperformance Greece
Best BPO Partnership (Large)
Sponsored by
Gold
Teleperformance Portugal
Silver
Bronze
Most Effective Improvement Initiative (Process & Technology)
Presented by
Gold
Silver
Bronze
Most Effective Improvement Initiative (People & Customers)
Presented by
Gold
Silver
Bronze
Most Effective Strategic Transformation Programme
Presented by
Gold
Silver
Bronze
Employee Experience Awards
Most Effective Learning & Development Programme
Presented by
Gold
Poland
Silver
Bronze
UK
Best Approach to Diversity, Equity, Inclusion & Belonging (DEIB)
Presented by
Gold
Silver
Portugal
Bronze
Greatest Environment, Social and Governance (ESG) Impact
Sponsored by
Gold
Silver
Bronze
Best Employee Experience (Small)
Presented by
Gold
Silver
Bronze
Best Employee Experience (Large)
Presented by
Gold
Silver
Bronze
Best Customer Centric Culture
Presented by
Gold
Silver
Bronze
Customer Experience Awards
Best Contact Strategy
Sponsored by
Gold
Silver
Bronze
Best Use of Data & Insights
Sponsored by
Gold
Silver
Bronze
Best Customer Experience Redesign
Presented by
Gold
Silver
Bronze
Best Innovation in Customer Service
Sponsored by
Gold
Silver
France
Bronze
Best Multilingual Customer Service
Presented by
Gold
Czechia
Silver
Poland
Bronze
Greece
Best Customer Service into Europe
Sponsored by
Gold
South Africa
Silver
South Africa
Bronze
Egypt
Best Customer Service Team (Small)
Sponsored by
Gold
Silver
Bronze
Best Customer Service Team (Large)
Sponsored by
Gold
Silver
Spain
Bronze
Contact Centre of the Year
Sponsored by
Gold
Silver
Bronze
Best Pan-European Contact Centre Operation
Presented by
Gold
Silver
Bronze
Best Customer Experience (Small Team)
Presented by
Gold
Silver
Bronze
Best Customer Experience (Large Team)
Sponsored by
Gold
Silver
Bronze
Sponsors
Association Partners
Media Partners
