The greatest awards programme in the European customer contact industry

Winners announced on Tuesday 25 November 2025 in London

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Headline Sponsor

The ECCCSAs

The award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.

The awards are highly regarded for its robust judging process and recognise organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively.

ECCCSA winners often liken the achievement to ‘winning an Oscar’, highlighting just how respected and prestigious the ECCCSA’s have become in raising the profile of the customer contact operation, its capabilities and its stars.

Winners were announced at Evolution, in Central London, on Tuesday 26 November 2024 at a spectacular Awards Evening. You can view the winners here.

The ECCCSAs

In their 25th year, the award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.

The awards are highly regarded for its robust judging process and recognise organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively.

ECCCSA winners often liken the achievement to ‘winning an Oscar’, highlighting just how respected, credible and prestigious the ECCCSA’s have become in raising the profile of the customer contact operation, its capabilities and its stars.

Winners were announced at Evolution, in Central London, on Tuesday 25 November 2025 at a spectacular Awards Evening.

The ECCCSAs

In their 25th year, the award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.

The awards are highly regarded for its robust judging process and recognise organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively.

ECCCSA winners often liken the achievement to ‘winning an Oscar’, highlighting just how respected, credible and prestigious the ECCCSA’s have become in raising the profile of the customer contact operation, its capabilities and its stars.

Winners were announced at Evolution, in Central London, on Tuesday 25 November 2025 at a spectacular Awards Evening.

20 May 2025

Webinar: Tips and Advice on Entering
18 July 2025

Entries Close
20 August 2025

Finalists Announced
September & October 2025

Judging
25 November 2025

Awards Evening

Watch the Webinar

Watch the webinar to gain tips and advice on entering the European Contact Centre & Customer Service Awards, with Jackie Pringle, Director of Operations and and Moira Clark, Chair of the Judges at ECCCSA.

Download the Toolkit

It’s not every day that you enter a major awards programme. So we’ve created a guide to help you.

Winners announced on Tuesday 26 November 2024

Join Past ECCCSA Winners

Foundever

Sage

EDF Energy

TTEC

Northumbrian Water

Majorel

TSB

Bosch

Bentley Motors Limited

Teleperformance

Adobe

emovis

OVO-Energy

CCIG Group

Opstalent

Gousto

Severn Trent

Estee-Lauder-Companies

UK-Power-Networks-v2

British Gas

Nutun

Charles Tyrwhitt

City-Sprint

Cosmote-e-value

Lidl GB

LEGO

Gold Energy

Octopus Energy

24-7-Intouch

DEDDIE

HSE - Home Shopping Europe

Bupa

Riverside

Ascensos

KFC

Department-for-Education

Simply-Contact

Panasonic

Virgin-Media

TaskUs

National-Grid

CarTrawler

Sky

Monzo

McDonalds

Ventrica

Concentrix

Vodafone

Accenture

Monsoon

Saga

Canon

Unilever

Three-Ireland

“Simply participating in the ECCCSAs is remarkable in itself, let alone reaching the finals and receiving an award in the process. Being evaluated by external experts validates our team’s efforts and confirms that what we do is truly exceptional.”

Gousto

“It might sound like a cliché, but we were just happy to be nominated and have our story be recognised.”

EDF Energy

“Thank you for this remarkable opportunity and for recognizing our efforts in the industry. We look forward to continuing our commitment to excellence and innovation in the field of customer experience.”

Gold Energy

“I’d like to express how thoroughly enjoyable and well-organized the event was. The entertainment was superb, and the entire evening was simply magical.”

CCIG

“Thank you so much for a fantastic evening. To say we are thrilled at being announced the best Pan-European Contact Centre of the year is an understatement.”

The LEGO Group

“It really does blow us away how well organised the night is. We attend a number of awards ceremonies and the ECCCSA’s are definitely one of our favourites!”

Ageas

“Wow, a real ‘pinch myself’ moment last night, we’ve won UK, European and International awards this year! My team took home their THIRD GOLD award of the awards season at the European Contact Centre & Customer Service Awards (ECCCSA) for Best Use of Customer Insight.”

Vodafone

“It was once again an amazing evening. We are all incredibly proud of our placements this year and feeling more ambitious than ever to go and get the gold!”

DDC Outsourcing

Sponsors

Genesys

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ttec digital

Association Partners

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AFRC - resized

callnet

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CCMA-Netherlands

CCV

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CXMA Turkey - black

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Media Partners

contact-centres.com

customer magazine

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