About the Awards

The ECCCSAs

The greatest awards programme in the European customer contact industry!

In their 25th year, the award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.

The awards are highly regarded for its robust judging process and recognise organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively.

ECCCSA winners often liken the achievement to ‘winning an Oscar’, highlighting just how respected, credible and prestigious the ECCCSA’s have become in raising the profile of the customer contact operation, its capabilities and its stars.

Winners were announced at Evolution, in Central London, on Tuesday 25 November 2025 at a spectacular Awards Evening.

What makes the ECCCSAs different?

Largest customer contact awards programme in Europe with close to 1,300 industry professionals at the Awards Evening
In its 25th year, the ECCCSAs are the longest running European awards programme in the industry
The ECCCSAs are truly European, with 44 countries taking part last year
Recognises organisations, teams and projects
Robust judging conducted fairly and appropriately by industry leaders
Chair of the Judges, Moira Clark, Professor of Strategic Marketing at Henley Business School and Founder and Director of the Henley Centre for Customer Management
Credible volunteer judges that are customer contact industry professionals, who know what ‘award-winning’ looks like
An Awards Evening designed to deliver a brilliant guest experience with outstanding entertainment
Attended by the European customer contact industry’s most senior leaders