Awards Evening

2023 Highlights

Now in its 23rd year, the largest and longest running customer contact awards programme in Europe revealed this years’ winners to guests from 36 countries. Hosted by the glamourous TV presenter and journalist, Fiona Bruce, with support from Eurovision Song contest winners The Fizz, 33 categories were presented Gold, Silver and Bronze winners following a rigorous judging process.

The winners were announced on Tuesday 21 November 2023 at an exclusive Awards Evening in London. They came to see finalists from organisations large and small compete for the crown of best in Europe in 33 categories.

The LEGO® Group, Lidl, EDF, Gousto CitySprint and Estée Lauder Companies were among the winners. Concentrix + Webhelp, Cosmote e-Value, Foundever, Teleperformance and TTEC dominated the stage for outsourcers, winning Gold, Silver and Bronze throughout the evening.

The Awards Evening

Winners of the 2025 European Contact Centre & Customer Service Awards were announced at Evolution, in Central London, on Tuesday 25 November 2025.

View the winners here.

There is more to participating in the ECCCSAs than simply aiming to win. This is an experience. You will have been on a very rewarding judging journey, where you would have reflected on what you have achieved and met a number of industry experts on the judging panel. An important part of that experience is to celebrate being Finalists in Europe’s most prestige awards programme in the customer contact industry.

Guests attending the celebrations will enjoy an evening full of fun: 

Outstanding venue dressed to impress

First-class three course meal plus coffee

Unlimited beer, wine, and soft drinks all evening

Exceptional entertainment throughout the evening

A celebrity host will host the evening

A celebrity legend will present the awards

See the winners’ reactions as the night unfolds

Dancing and dodgems at the After Party

Not long to go until the greatest awards programme in the European customer contact industry!

Ticket sales to attend the European Contact Centre & Customer Service Awards evening taking place at Evolution, in Central London, on Tuesday 26 November 2024 are now on sale.

The ECCCSAs recognise the best organisations, teams and projects from all across Europe, providing an opportunity to celebrate your work and achievements.

We can’t wait to celebrate with you, and are looking forward to an evening designed to impress, including:

Outstanding venue at Evolution, Battersea Park
First-class three course meal, plus coffee and petit fours
Unlimited beer, wine and soft drinks all evening
Exceptional entertainment
Fiona Bruce, journalist and TV presenter, hosting the evening
A celebrity legend will present the awards
See the winner’s reactions as the night unfolds
Dancing and dodgems at the After Party

This is what happened in 2024

Itinerary for Tuesday 25 November 2025:

18:30 GMT – Drinks Reception

19:30 GMT – Dinner is Served

21:30 GMT – Winners Announced

23:00 GMT – After Party

01:00 GMT – Carriages

Booking Form

^* These fields are required.

By booking, you confirm that you have read, understood and agree to the Terms and Conditions and Privacy Policy.

Only Finalists and Sponsors are eligible to attend.

Please use the form on this page to book your tables. You will receive an invoice shortly after booking to settle immediately.

From 7 September onwards
# of tables	2024
One table of 10	£4,750
Two tables of 10	£8,750
Three tables of 10	£12,850
Four tables of 10	£16,750

*VAT is payable for all bookings, regardless of the country as the event is being held in the UK.

The Venue:
Evolution, London

Set in the heart of the UK’s capital, Evolution has become one of London’s most respected venues, laying host to events such as the Adobe MAX Conference, L’Oreal Colour Trophy Awards, BRICKLIVE in the Park, the Sunday Times Best Companies to Work For, and the BT Sports Industry awards amongst many more.

Evolution has been home to the prestigious ECCCSAs for several years and we are looking forward to welcoming all our Finalists at this exclusive black-tie evening.

Directions and Where to Stay

Evolution London, Chelsea Bridge Gate, Battersea Park, Queenstown Road, London, SW11 4NJ

See the map below for directions. You can find more information about getting to Evolution here, and a list of hotels here.

“Simply participating in the ECCCSAs is remarkable in itself, let alone reaching the finals and receiving an award in the process. Being evaluated by external experts validates our team’s efforts and confirms that what we do is truly exceptional.”

Gousto

“It might sound like a cliché, but we were just happy to be nominated and have our story be recognised.”

EDF Energy

“Thank you for this remarkable opportunity and for recognizing our efforts in the industry. We look forward to continuing our commitment to excellence and innovation in the field of customer experience.”

Gold Energy

“I’d like to express how thoroughly enjoyable and well-organized the event was. The entertainment was superb, and the entire evening was simply magical.”

CCIG

“Thank you so much for a fantastic evening. To say we are thrilled at being announced the best Pan-European Contact Centre of the year is an understatement.”

The LEGO Group

“It really does blow us away how well organised the night is. We attend a number of awards ceremonies and the ECCCSA’s are definitely one of our favourites!”

Ageas

“Wow, a real ‘pinch myself’ moment last night, we’ve won UK, European and International awards this year! My team took home their THIRD GOLD award of the awards season at the European Contact Centre & Customer Service Awards (ECCCSA) for Best Use of Customer Insight.”

Vodafone

“It was once again an amazing evening. We are all incredibly proud of our placements this year and feeling more ambitious than ever to go and get the gold!”

Awards Evening

2023 Highlights

The Awards Evening

Booking Form

The Venue:
Evolution, London

Directions and Where to Stay

“Simply participating in the ECCCSAs is remarkable in itself, let alone reaching the finals and receiving an award in the process. Being evaluated by external experts validates our team’s efforts and confirms that what we do is truly exceptional.”

Gousto

“It might sound like a cliché, but we were just happy to be nominated and have our story be recognised.”

EDF Energy

“Thank you for this remarkable opportunity and for recognizing our efforts in the industry. We look forward to continuing our commitment to excellence and innovation in the field of customer experience.”

Gold Energy

“I’d like to express how thoroughly enjoyable and well-organized the event was. The entertainment was superb, and the entire evening was simply magical.”

CCIG

“Thank you so much for a fantastic evening. To say we are thrilled at being announced the best Pan-European Contact Centre of the year is an understatement.”

The LEGO Group

“It really does blow us away how well organised the night is. We attend a number of awards ceremonies and the ECCCSA’s are definitely one of our favourites!”

Ageas

“Wow, a real ‘pinch myself’ moment last night, we’ve won UK, European and International awards this year! My team took home their THIRD GOLD award of the awards season at the European Contact Centre & Customer Service Awards (ECCCSA) for Best Use of Customer Insight.”

Vodafone

“It was once again an amazing evening. We are all incredibly proud of our placements this year and feeling more ambitious than ever to go and get the gold!”

DDC Outsourcing

Sponsors

Association Partners

Media Partners

Awards Evening

2023 Highlights

The Awards Evening

Booking Form

The Venue: Evolution, London

Directions and Where to Stay

“Simply participating in the ECCCSAs is remarkable in itself, let alone reaching the finals and receiving an award in the process. Being evaluated by external experts validates our team’s efforts and confirms that what we do is truly exceptional.”

Gousto

“It might sound like a cliché, but we were just happy to be nominated and have our story be recognised.”

EDF Energy

“Thank you for this remarkable opportunity and for recognizing our efforts in the industry. We look forward to continuing our commitment to excellence and innovation in the field of customer experience.”

Gold Energy

“I’d like to express how thoroughly enjoyable and well-organized the event was. The entertainment was superb, and the entire evening was simply magical.”

CCIG

“Thank you so much for a fantastic evening. To say we are thrilled at being announced the best Pan-European Contact Centre of the year is an understatement.”

The LEGO Group

“It really does blow us away how well organised the night is. We attend a number of awards ceremonies and the ECCCSA’s are definitely one of our favourites!”

Ageas

“Wow, a real ‘pinch myself’ moment last night, we’ve won UK, European and International awards this year! My team took home their THIRD GOLD award of the awards season at the European Contact Centre & Customer Service Awards (ECCCSA) for Best Use of Customer Insight.”

Vodafone

“It was once again an amazing evening. We are all incredibly proud of our placements this year and feeling more ambitious than ever to go and get the gold!”

DDC Outsourcing

Sponsors

Association Partners

Media Partners

The Venue:
Evolution, London