FAQs

Any organisation or teams that are nominated are to reside in Europe; projects are to have been designed and delivered in Europe (but can support a global customer base) and organisations that enter are to focus on putting forward their European operations. The only exception to this is those entering the Best Customer Service into Europe category where the teams may be based outside of Europe. Russia is not eligible to enter the 2025 programme.

Entries for the European Contact Centre & Customer Service Awards 2025 are now closed.

Entries for the European Contact Centre & Customer Service Awards 2025 are now closed. 

Yes, each section has a word limit between 100 and 500 words. The limit for each section is indicated on the online form.

You should include the specific information requested for the category that you choose. In both the online submission and during the face-to-face judging, the judges are looking for nominations that tell a clear story – the motivations, the deliverables and how the results were achieved. What lessons were learnt along the way and how were challenges overcome? What’s next in your journey?

They are looking for evidence of the impact of what has been delivered and how the nomination benchmarks against other entries, with a particular focus on:

Purpose
The judges will be looking for a clear vision for what you have achieved. What is the rationale behind the story and how did you engage stakeholders? Describe the objectives, the strategy and how it aligns to the business.

Impact
What impact have you had? Let the judges know your performance against KPIs, covering customer employee, operational and commercial metrics. Also consider savings made, efficiency gains, changes in productivity, reassignment of resources and increases in revenue.

Experience
Explain to the judges how the customer and/or employee experience has improved. Evidence this with feedback from stakeholders, for example voice of the customer and/or employee feedback. Judges will be looking for a good understanding of customer and/or employee needs.

Innovation
Demonstrate creative thinking. The judges want to hear how you approached things differently. What challenges did you face and how did you overcome them? Share your plans for the future and how you intend to continually improve.

Best Practice
The judges will be looking for examples of great practice. They want to see approaches and experiences that others can learn from. How do you really stand out from the crowd?

You can pay the fee on our website by credit card or debit card. We take:

• American Express
• Mastercard
• VISA

Please note that payments by credit or debit card will incur a 3% processing fee.

You may also choose the Invoice option. In this case we will send you an invoice and you can choose to pay by bank transfer or by credit card.

We use a Software as a Service (SaaS) platform called AwardForce to manage the awards programmes, including your written entry. This platform is fully encrypted, which means any confidential data you enter is fully secure and only visible to you and us.

Judges are required to sign a Non-Disclosure Agreement before receiving the award entries to judge. In addition, any documentation that is provided during the judging process is securely destroyed six weeks after the winners are announced. Please also review the ECCCSA Privacy Policy.

There is a double taxation convention between Greece and the United Kingdom. To claim the tax back:

• Email info@ecccsa.com and request us to complete the Claim Form from the Greek Ministry of Finance
• Provide the Payer of Income details in your email:
  • Full name of firm
  • Legal form
  • Company activities
  • Full address
• We will submit this claim to HMRC for stamping and signing.
• Once received, we will send the form on to you.

The integrity of these awards is second to none:

• Overseen by an independent Chair of Judges
• Over 100 handpicked volunteer judges for their depth of experience, credibility and integrity, and fairness
• All conflicts of interest managed
• Judges include those operating within the nominees country to provide knowledge against regional norms and genuine innovation
• Judges meet all finalists to better understand the entry and fully validate it against the entry criteria, giving all finalists a fair chance
• Sample of judges published provides confidence that the awards are judged by genuine industry leaders
• Judges are not permitted to take hospitality or gifts from nominees
• No more than two individuals from any one brand are able to be a judge on the programme.