Partners

Headline Sponsor

Sabio

Sabio Group is delighted to support the 2025 European Contact Centre & Customer Service Awards as main event sponsors.

Sabio provides solutions and services to help organisations use technology to deliver efficient and engaging experiences for their customers and employees.

Through their own solutions, and that of world-class technology leaders such as Amazon, Avaya, Genesys, Google, Microsoft, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Sainsbury’s Argos, Telefónica and Transcom Worldwide.

VIP Lounge Sponsor

TTEC Engage

We are TTEC (NASDAQ: TTEC). The architects and builders of next-generation customer experiences. For over four decades, we’ve been shaping and redefining what it means to connect brands with their customers: Seamlessly, intelligently, and with lasting impact. We partner with the world’s most iconic and disruptive companies to design and deliver AI-powered, digital-first experiences that don’t just serve customers, but exceed their expectations. Every interaction. Every touchpoint. Every time.

TTEC Engage is our front-line engine delivering AI-enabled services that include customer engagement, acquisition, tech support, fraud prevention, back-office and more. Operating across six continents, we fuse technology and human empathy to turn challenges into opportunities, interactions into relationships, and brands into legends. Bringing humanity to business is our purpose. Excellence is our standard. And the results? Happy customers. Stronger businesses. Unstoppable growth.

Technology Partner

Foundever

Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.

Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.

Entertainment Partner

Alorica

Alorica is a trusted global leader in customer experience management, operating from 18 countries, spanning the globe. Alorica provides CX services to clients across all industries, from customer care to financial solutions and digital services.

We employ more than 100,000 passionate problem solvers, covering over 35 languages, making lives better through positive customer interactions—at every touchpoint—across voice, chat and social.

Leveraging innovative technologies, including real-time translation, intelligent automation, and a comprehensive analytics suite, we support the world’s most respected brands to create insanely great experiences.

Category Sponsors

BPA Quality

BPA Quality has over 30 years’ experience in Contact Centre Quality, Training, and Experience management. They work with some of the world’s biggest brands to collaboratively connect quality, data, and experiences across the enterprise, and deliver increased sales, retention, cost optimisation and profitability.

CCI Group

The CCI group of companies is one of the top providers of customer management services in Africa, supporting domestic and international clients. Headquartered in the UAE, the group comprises of companies across the African continent servicing brands from the United Kingdom, United States, Australia, New Zealand, South Africa, Kenya and others.’

Our vision is to be the largest and most respected outsourcer in Africa by offering world class solutions that derive value for our clients and their customers. Our mission is to continue being pioneers in new markets across Africa by investing in people and uplifting communities we operate in. We empower through training, with a focus on developing young professionals for careers in the BPO industry.

DDC Group

DDC Group is at the forefront of business processing and customer service transformation. With a global presence from the UK to Bosnia and the Philippines, DDC Group crafts innovative solutions that connect businesses across regions seamlessly.

The heart of DDC Group lies in its multilingual and highly skilled workforce of over 5,000 professionals. By integrating human expertise with advanced technology, they provide future-ready solutions that effectively support international markets across sectors such as retail, utilities, and logistics.

As an award-winning organisation, DDC Group is celebrated for partnerships that make a significant impact across the industry. Their approach, which combines the strengths of people and technology, enables them to provide services in more than 30 languages, ensuring clients receive tailored and effective solutions. DDC Group remains committed to driving business success and staying ahead of evolving client needs.

CallMiner

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organisations across all major verticals.

To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on LinkedIn, Twitter and Facebook.

Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global leader in transformational solutions across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and more. With a presence across the US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we ‘make it happen’ for clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™—our differentiated approach to reimagining traditional outsourcing—to drive speed, scale, and smarter decisions that turn transformation into tangible, real-world results.

Foundever

Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of their cloud, digital and AI technologies, organisations can realise Experience as a Service®, their vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Their patented, AI-powered contact centre automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. Intradiem help contact centres boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.

Nice

At NICE, they are passionate about removing the friction between companies and consumers, creating extraordinary experiences that build brand loyalty and create unbreakable bonds. They enable organisations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalised digital-first experiences with CXone, the world’s leading cloud CX platform. NICE are known for their innovation and comprehensive end-to-end CX approach, combining digital entry points, journey orchestration, smart self-service, prepared agents and complete performance suite, all embedded with their purpose-built CX Analytics, AI, and domain expertise.

Noon Dalton

Established in 2009, Noon Dalton is a Global Business Services provider, offering customer experience and back-office support. We create customized, tech-enabled teams that deliver exactly what you need, when you need it. Our focus is on finding the right people in the right place, building the right process for you. The result is High Quality, Low Cost, High Impact. As a company, we strive for social sustainability with our global talent pool, and through Impact Sourcing, respect our people, and support their families, their communities, and the planet. Our clients engage us to build custom teams to help meet their growth targets, with leading-edge technology and the best talent for the best possible price. Creating industry-leading resources that are accessible by everyone.

Kerv

At Kerv, we provide end-to-end digital transformation solutions. The specialist CX practice, Kerv Experience, are an established Genesys partner with 24 years’ experience in the cloud contact centre and CX space. Kerv Experience’s deep expertise of Genesys Cloud helps customers completely personalise the digital customer experience, improve customer insights, reduce effort with seamless integrations and automation and deliver amazing service when it matters most.

As an elite Genesys Partner, we help deliver exceptional CX to our customers through the deployment of cloud, digital, data and AI technologies.

We are proud to sponsor the ECCCSAs, showcasing the trailblazers in the industry!

Mitel

In today’s market, one-size rarely fits all, which is why we tailor our communications, CX and collaboration solutions from the very start. Deployed in the cloud, hybrid or on premise, we give customers choice and flexibility. Designed for the future, Mitel solutions create a foundation for today that’s both scalable and upgradable for tomorrow.

Qualtrics x Ipsos

Looking to power your experience management programme with best in class tech and services: Welcome to Qualtrics x Ipsos

Qualtrics is trusted by thousands of the world’s organisations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialised Experience Agents™ allow you to proactively interact with customers and employees in personalised ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.

Ipsos, with offices in 90 markets, is a global leader in optimising employee and customer experience programmes to drive business results. In our world of rapid change, the need for reliable information to make confident decisions has never been greater. “Game Changers” – our tagline – summarises our ambition: To provide true understanding and make our changing world easier to navigate, so that our clients can make faster, smarter and bolder decisions.

Qualtrics x Ipsos, together we’re the best of both worlds.

Sequence Shift

SequenceShift is a technology company that provides secure, compliant payment solutions for Amazon Connect. The company delivers scalable, cloud-based technologies that enable organisations to process contact centre payments safely without handling sensitive data, thereby reducing the scope of Payment Card Industry (PCI) compliance.
With SequenceShift’s unique zero setup costs and pay-as-you-go business models, organisations of any size can benefit from our security solutions, enhancing customer experience without an upfront investment.

Smartnumbers

Prevent fraud, protect the customer journey. Smartnumbers provides a cloud-hosted platform designed to prevent fraud and authenticate customers quicker, leading to better customer experiences and practical fraud prevention efforts. With Smartnumbers, banks, financial services and other organisations can quickly and accurately identify high-risk callers before they reach the IVR, protecting your customers and contact centre from fraud.

Sprinklr

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human intelligence with the enhancements and insights of artificial intelligence, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises — including Microsoft, P&G, Samsung, and 60% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

The Knowledge Group (tkg)

The Knowledge Group (tkg) is a fresh thinking and disruptive sourcing firm, who deliver next generation outsourcing services. They ensure organisations can source and manage their business services quickly, without compromising on quality, with a combination of digital tools, a global marketplace and industry-leading business process outsourcing services. From sourcing new and innovative suppliers, to building out and implementing projects, and managing suppliers and solutions on a clients’ behalf, the team at tkg are experts in delivering customer-led contact centre and outsourcing solutions.

With their digital procurement platform and marketplace housing real-time information on contact centre, BPO and technology suppliers globally and industry-leading advisory and managed services solutions, they help their clients unlock efficiencies, cost savings and achieve better partnerships.

TTEC Digital

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact centre technology platforms – plus in-house expertise in CX strategy, data and analytics, AI and more – TTEC Digital delivers an unmatched skillset for organisations looking to forge deeper customer relationships and drive better business outcomes.

TTEC Engage

Zoom

Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.

UK National Contact Centre Academy

Developing the contact centre management professional is at the heart of the CCMA values. That’s why the UK National Contact Centre Academy was formed. This unique training organisation draws on the broad and practical in-depth contact centre experience at the CCMA. Our trainers have led best practice and award winning operations. No matter where you are in your contact centre career, we’re here to help. From developing a confident advisor, to becoming an effective Team Manager and Contact Centre Professional, to succeeding as a strategic leader in customer contact, our training programmes will help you achieve your goals.

Ventrica

Ventrica is one of the UK’s leading and best-known customer management outsourcers. Our vision is to revolutionise customer experience with agile technology and exceptional human interaction through the power of empathy. We strive to be the partner of choice for personalised customer management solutions, creating an inspired and collaborative workplace that enables our diverse, and empowered, team to deliver the highest levels of service and value for our clients.

Renowned for high quality, we’re customer experience specialists at the forefront of the digital revolution and offer intelligent omnichannel customer management and ITO services and custom software for the contact centre industry. Digital transformation and the use of intelligent automation are underpinned by the most important part of our business – our people, fondly known in the industry as Ventricans.

We’re dedicated to helping our clients achieve customer service excellence – and we have the awards to prove it.

Webex by CISCO

Webex by Cisco is a leading provider of cloud-based hybrid work and customer experience technology. Our advanced AI is integral to our portfolio which includes robust contact center, collaboration, and communications platform solutions. At Webex, we build technology centered around people and their experiences. This focus on experience fuels our innovation and drives us to power an inclusive future for all.

Webex Contact Center is a next-generation cloud contact center solution powered by artificial intelligence and enhanced with data insights, helping businesses deliver smart, proactive, and personalized experiences to their customers—over any channel, at any time, from anywhere.

Webex Contact Center brings innovation, flexibility, agility, security, and global scalability to organizations of all sizes and across all industries. Industry-leading features such as intelligent routing, intuitive virtual agent assistance, seamless omnichannel experiences, customer and agent insights, analytics and reporting, seamless integration to 3rd party business applications, and a full set of collaboration tools enable agents and their teams to work together to solve customer issues quickly and efficiently, the first time.

Xceed

Xceed is a global provider of quality, multi-lingual Business Process outsourcing (BPO) services that is engaged in managing extensive outsourcing and leasing agreements with commercial and key government accounts.

Xceed currently has sites in Egypt, Morrocco, Mauritius, Saudi Arabia and UAE with an operating capacity of more than 10,000 web-enabled multi-channel workstations, 25,000 employees and 8000 remote agents delivering high-quality services across numerous industries in ten (10) diﬀerent languages.

Driven by great passion towards growth, Xceed adopts the latest technologies, and promotes sustainable development in order to provide comprehensive and optimized onshore/offshore customer management solutions.

yoummday

yoummday’s proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. Companies get access to a comprehensive outsourcing software solution and a global workforce of freelance customer care and sales professionals for a fraction of the cost of a traditional BPO. They benefit from a modular software solution and the opportunity to instantly recruit a scalable CX workforce from over 11,000 vetted and verified multilingual freelancers.

Association Partners

ECCA (European Contact Centre Alliance)

The European Customer Contact Alliance, ECCA, was founded in 2023 in response to contact centre association leaders across Europe coming together to share best practice and to raise the profile of the contact centre industry across Europe.

ECCA is a collaboration network for national customer contact membership bodies across Europe with a focus on supporting the members of these associations through building relationships across Europe. It replaces ECCCO (the European Confederation of Contact Centre Organisations) that had operated successfully for several years before disbanding in 2018.

It’s flagship event is the celebration of excellence at the European Contact Centre & Customer Service Awards, which has been recognising contact centre and customer service operations since 1999. The winners of these awards share their stories through The Exchange, a three-day virtual event.

ADMEZ

ADMEZ has been an association for data driven marketing, distance selling and call centers for almost three decades. It organises the largest call center conference in the Czech Republic (since 2001), the Czech Contact Center Award competition (since 2014), but also smaller work events, such as the contact center professional club as a discussion and networking platform for middle management. The association tries to cooperate with the state administration in creating conditions (not only) for the business of contact centers.

ARFC (French Association in Customer Experience)

The customer experience corresponds to the perceptions and experiences that the customer has throughout his journey with the company. In a context of increased competition, technological acceleration and renewal of uses, it constitutes a key value for the company. We like to say that the customer experience is a journey! The AFRC accompanies this journey and paces the transformation of companies and the economy through the Customer Experience.

APCC

APCC is the only Association representing the Contact Center Industry in Portugal. Among our 110 Members, there are all the major Contact Center Outsourcers, as well as technology, consulting, training, and equipment providers. The larger Companies from sectors such as Banking and Insurance, Health, Telecommunications, Utilities, among others are also represented in APCC. APCC is a non-profitable organization, founded in 2004 with one main goal, to assure sustainable growth to the industry and support and represent its Members. The main activities are two International Conferences, in Lisbon and Oporto, organizing the APCC Best Awards, the Fortius Awards, the International Contact Center Week, webinars and thematic meetings. In order to spread the best practices, APCC developed the Seal of Quality, a certification methodology available to all Companies, Members or not.

CCMA

The CCMA (Contact Centre Management Association) is the leading industry body representing the largest community of UK contact centre professionals. Our mission is to support contact centre leaders to enable them to deliver business success and to be a valued place for industry professionals to network and learn.

Large or small, being part of the largest community of contact centre professionals means your contact centre team can benefit from opportunities to meet their peers, senior leaders and industry professionals, share best practice and improve skills and knowledge through learning and specialist training opportunities.

CCMA Netherlands

The CCMA (Contact Center Management Association) in the Netherlands is the largest professional association for contact center managers and other professionals in the Netherlands who are engaged in customer contact as a profession. The CCMA has been around since 1998.

CCMA is an inspiring platform and ensures connections with active members and knowledge partners. Based on enthusiasm, collective energy and love for the profession, we contribute to the best customer experience for everyone. We regularly conduct research into the needs of our members and have the ambition for the coming years to develop many more interesting activities for even more members.

Belgian Customer Contact Association

Customer Contact is the Belgian association of customer services and contact centres. Together with CXForum, we unite within our network more than 2,000 customer contact professionals and represent over 100,000 customer contact employees. We strive to connect businesses, customers and employees. We want customers to experience customer contact as valuable, employees to do their jobs with pleasure and passion and companies to position their customer contact in a central way. A good customer experience starts with great customer contacts.

CCV

The Customer Service & Call Center Verband Deutschland e. V. (CCV) is the voice of the German customer service and call center industry and its service providers. The industry, which employs over 560,000 people, includes both independent service and in-house call centers in companies. With its member companies, CCV represents leading customer service units and call and contact centers from the retail, finance, industry and service sectors. As the largest association in this sector, it represents interests towards the media and politics and is a recognized platform within the industry for the exchange of specialist information. CCV also offers an extensive network for the best industry contacts.

CIM

For over 100 years, CIM has supported, represented and developed marketers, teams, leaders and the profession. We’re the world’s leading professional marketing body with a global membership base, including studying and professional members and Chartered Marketers. We believe marketing is the critical factor in driving long term organisational performance. Our mission is to create marketing advantage for the benefit of professionals, business and society.

CXMA Turkey

We have 57 members from different sectors, %54 of our members are in-house call centers and we represent 70% of the industry in Turkiye. Our purpose:

Bring to perfection to call center services, customer experience management and technologies in Turkiye
Guiding and leading to call centers, customer experience management companies of the Turkiye
To make Turkiye, a regional and global base in the field of call center services and customer experience management and techlnologies

Topics focus on:

Change of the call center frase
Relations with the state
Making the Turkiye a center of customer experience management and services
Building up sectoral standards, employee experience and standards
New networking platforms
Gender equality
Cooperations and commitees
Raising awareness of the importance of the customer experience management

Polish Marketing Association SMB

The Polish Marketing Association SMB is a leading non-profit organization operating in Poland in the direct and interactive marketing market since 1995. The Association brings together companies actively shaping this dynamically developing sector. For nearly three decades, SMB’s mission has been to support effective communication between brands and their customers by promoting omnichannel strategies. The organization emphasizes building positive customer experiences and long-term relationships, recognizing consistent and integrated communication across all customer touchpoints as the foundation of effective marketing. Within the contact center industry, the Association is the leading, and virtually the only, organization actively developing this sector in Poland.

The activities of the Polish Marketing Association SMB focus on supporting both traditional and modern direct communication channels. The main goal is the development and professionalization of the market through industry integration, educational initiatives, and the promotion of the highest standards of ethical marketing. Members of the Association have the opportunity to actively participate in the work of specialized industry and thematic councils, which constitute the substantive base of the organization. These councils create a space for dialogue, cooperation, and exerting a real influence on the future of direct marketing in Poland. Within SMB, there are, among others, the Council for Marketing Law, the Council for the Direct Mail Market, the Council for the Contact Center Market, the Council for Integrated Marketing, and the Council for Promotional and Audiotex Lotteries. Membership in SMB offers access to specialized knowledge, practical solutions, and opportunities to network with market leaders and industry experts.

UCCAI (Ukrainian Contact Center Association)

UCCAI (Ukrainian Contact Center Association) started its work on April 30, 2010. The UCCAI has been actively involved in European market research, and has been regularly conducting its own. Twice a year, the UCCAI holds an industry conference, which is repeatedly attended by European market representatives. Due to recent events in Ukraine and the need to preserve the industry, the association is undergoing major structural changes and complete renewal, including rebranding and new communication channels. Despite the existing difficulties, contact centers continue their work and actively adapt to new conditions.

Media Partners

Call & Contact Centre Expo

The highly anticipated free-to-attend Call & Contact Centre Expo returns to the ExCeL, London, on the 27th & 28th November 2024!

If you want to discover the latest innovations and strategies for enhancing your customer experience, you can’t miss the Call & Contact Centre Expo. This is the UK’s biggest event for customer engagement professionals, featuring over 100 exhibitors, 80 seminars, and 3,500 plus visitors. You’ll get to network with industry experts, learn from world-class speakers, and explore cutting-edge solutions for your call and contact centre challenges. Whether you’re looking for new technology, training, consultancy, or outsourcing, you’ll find it all at the Call & Contact Centre Expo. Don’t miss this opportunity to transform your customer experience and boost your business growth.

Call Centre Helper

Call Centre Helper is the go-to place for contact centre, customer service and customer
experience professionals around the world.

We are a free, online magazine aimed at giving call centre people up-to-the-minute advice
on how to make their businesses work more effectively.
In addition to articles that cover every area of the contact centre and customer service
industry, we also offer:

• An industry leading webinar programme
• A weekly newsletter containing all of our latest content
• Free contact centre tools
• The latest contact centre reports

ContactBabel

ContactBabel is the contact centre industry expert. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer. We help US and UK contact centres compare themselves to their closest competitors so they can understand what they are doing well, what needs to improve and how they can do this. The coverage provided by our massive and ongoing primary research projects is matched by our experience analysing the contact centre industry. We understand how technology, people and process best fit together, and how they will work collectively in the future. If you have a question about the contact centre and CX industry, please get in touch.

Contact Centre Expo

If you want to discover the latest innovations and strategies for enhancing your customer experience, you can’t miss the Contact Centre Expo. This is the UK’s biggest event for customer engagement professionals, featuring over 100 exhibitors, 80 seminars, and 3,500 plus visitors. You’ll get to network with industry experts, learn from world-class speakers, and explore cutting-edge solutions for your call and contact centre challenges. Whether you’re looking for new technology, training, consultancy, or outsourcing, you’ll find it all at the Call & Contact Centre Expo. Don’t miss this opportunity to transform your customer experience and boost your business growth.

Contact Centres & Customer Services Summit

The Contact Centre & Customer Services Summit is a highly targeted event focusing on core industry topics and connections between customer contact centre professionals, and those that supply to the industry. Taking place 11th & 12th September at Hilton Deansgate, Manchester, it’s entirely free for industry buyers to attend, and will host 1200+ bespoke 1-2-1 meetings, as well as a series of insightful seminars. Attendance includes full hospitality, an evening drinks reception, networking dinner and accommodation.

Following the Contact Centre & Customer Services Summit, the CX Solutions Summit will take place on the 19th October at Hilton, Canary Wharf, London. It involves a series of seminars and a chance to network with industry peers, and includes a buffet lunch and refreshments throughout.

Contact-Centres.com

147 Media Ltd is based just outside of the University City of Cambridge and was launched in June 2001 to publish contact-centres; originally in printed format we subsequently went’ digital’ in May 2005 both with the strap line ‘everything contact centres’. Experience of publishing both online and in print format confirmed that the fastest way to get up to date news and information to our subscribers was to concentrate solely on the website – which we did. Using this philosophy we aim to bring our subscribers the most up to date news and information from the contact centre industry; to achieve this we have built a network of contacts within contact centres, PR and marketing agencies.

FEDMA

The principal aim of FEDMA is to promote and protect the European data driven marketing industry by creating greater acceptance and usage of data marketing by European consumers and business communities. FEDMA develops ethical standards for the industry to ensure greater consumer trust, and fights for the freedom of communication by encouraging European institutions to ensure a healthy commercial and legislative environment within which the industry may operate and develop.

cmm360

cmm360 – The Platform for Customer Relations Stars & Service Champions As an independent magazine, cmm360 reports continuously online and in print on developments and trends in the design of sustainable customer relationships and unique customer experiences. cmm360 – a thematic look beyond the horizon In addition to technological innovations, the focus is on strategic as well as organisational customer projects: from practical business cases to interviews with inspiring personalities, amusing columns and exciting podcasts – relevant content for business developers, CRM managers, customer service champions, CX managers, marketing managers, product owners, sales managers and business developers across all sectors.

Distribuição Hoje Magazine

Distribuição Hoje Magazine is a B2B omnichannel platform for connecting professionals and sharing successful practices, trends and innovation in the areas of retail, brands and customer experience. It is the benchmark and the main source of information for these professionals, being an important link between the various players and decision-makers in these sectors. A fortnightly newsletter addresses the topic of Customer Experience with a broad spectrum of information, focusing on the consumer journey and the importance of the customer experience as the basis of the consumption ecosystem.

CMI Magazine

CMI Customer Management Insights delivers specialized B2B information that deeply explores Customer Experience, Customer Centricity, Customer Service and Customer Relationships. Through articles, regular publications, and online discussions, we provide answers to everyday customer relationship management questions, showcase inspiring customer experience projects, and highlight innovative solutions that enhance business strategy effectiveness.

Get out of Wrap

Get out of Wrap is a contact centre industry company for sharing everything that happens in our industry. The first UK podcast of it’s kind has been running over three years bringing you entertaining and insightful content all about contact centres. Now complimented by Linkedin Live TV & audio shows Get out of Wrap’s mission is to help everyone in our industry and outside the industry know whats going on.

Intelligent Sourcing

Intelligent Sourcing Magazine is the leading independent print and digital magazine of choice for senior sourcing professionals. Produced quarterly the magazine produces independent editorial covering a number of areas including BPO, ITO, Locations, CX, RPA, AI and more. Now in its tenth year the magazine attracts contribution and partnerships from leading academics, analysts and thought leaders while servicing global vendors and investment agencies.

Marketing Insiders Group

Marketing Insiders Group is a premier multidisciplinary consultancy ecosystem dedicated to delivering comprehensive customer-centric operational transformations for businesses. Their extensive reach includes conducting 6 international CX benchmarking studies across 10 countries on 2 continents, engaging with 21 targeted industries, and partnering with 97 international clients. With a proven track record of organizing 135 business conferences in 200 cities and publishing 205 research reports, they have also trained 860 professionals in CX and leadership.

Ziptone

Ziptone is the independent and ‘online only’ business medium for customer contact professionals in The Netherlands and Belgium. We inform and inspire our readers through daily news, interviews, analyses, research, case studies and background articles about processes, HR and technology in customer service, contact centres and CX. Ziptone collaborates with more than 25 knowledge partners (leaders in contactcenter-related technology, consultancy, BPO and HR) that facilitate and support our medium.