2024 Winners
Operational Excellence Awards
Best New Customer Contact Operation
Sponsored by
Gold
Silver
Bronze
Most Effective Management of Peak Demand
Sponsored by
Gold
Silver
Bronze
Greatest Impact of AI (In-house)
Sponsored by
Gold
Silver
Bronze
Greatest Impact of AI (Outsourcer)
Presented by
Gold
Portugal
Silver
Bronze
Europe
Most Effective Application of Technology
Sponsored by
Gold
Silver
Netherlands
Bronze
Best Use of Data & Insights
Sponsored by
Gold
Silver
Portugal
Bronze
Best Supporting Team
Presented by
Gold
Portugal
Continuous Improvement Center of Excellence Team
Silver
UK
DWP Training Lab
Bronze
HR & Training Team
Best Cross-Functional Collaboration
Sponsored by
Gold
UK
Silver
Bronze
Best BPO Partnership < 200 seats
Presented by
Gold
Europe
Silver
Bronze
UK
Best BPO Partnership > 200 seats
Presented by
Gold
UK
Silver
Netherlands
Bronze
Greatest Environment, Social and Governance (ESG) Impact
Sponsored by
Gold
Silver
Bronze
Most Effective Improvement Initiative (In-house)
Sponsored by
Gold
Silver
Bronze
UK
Most Effective Improvement Initiative (Outsourcer)
Presented by
Gold
UK
Silver
Bronze
Greece
Most Effective Strategic Transformation Programme
Sponsored by
Gold
Silver
Bronze
Employee Experience Awards
Most Effective Learning & Development Programme
Presented by
Gold
Silver
Serbia
Bronze
Netherlands
Best Employee Experience (In-house)
Sponsored by
Gold
Silver
Bronze
Best Employee Experience (Outsourcer)
Sponsored by
Gold
Silver
Poland
Bronze
Best Customer Centric Culture
Presented by
Gold
Silver
Bronze
Customer Experience Awards
Most Effective Sales Approach
Presented by
Gold
Silver
Poland
Bronze
Romania
Best Approach to Supporting Vulnerable Customers (In-house)
Presented by
Gold
Silver
Bronze
Best Approach to Supporting Vulnerable Customers (Outsourcer)
Presented by
Gold
UK
Silver
Bronze
Best Customer Experience Redesign
Presented by
Gold
Silver
Bronze
Best Innovation in Customer Service
Presented by
Gold
Silver
Bronze
Belgium
Best Multilingual Customer Service
Presented by
Gold
Silver
Greece
Bronze
Best Customer Service into Europe
Sponsored by
Gold
South Africa
Silver
Egypt
Bronze
South Africa
Best Customer Service Team
Presented by
Gold
Silver
Bronze
Outsourced Contact Centre of the Year
Presented by
Gold
Poland
Silver
UK
Bronze
Contact Centre of the Year
Sponsored by
Gold
Silver
Bronze
Best Pan-European Contact Centre Operation
Sponsored by
Gold
Silver
Bronze
Best Customer Experience
Sponsored by
Gold
Silver
UK
Bronze
Sponsors
Association Partners
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