2026 Finalists
Operational Performance
Best New Customer Contact Operation
Best Use of Data & Insights
Most Effective Management of Peak Demand
Best Supporting Team
Best Cross-Functional Collaboration
Best BPO Partnership
Best Approach to Knowledge Management
Most Effective Application of Technology to Support Operational Excellence
Greatest Impact of AI on Operational Performance
Most Effective Improvement Initiative
Most Effective Strategic Transformation Programme
Employee Experience
Best Workplace Environment
Best Approach to Employee Development
Greatest Impact of the Voice of the Employee
Greatest Impact of AI on the Employee Experience
Best Employee Experience
Best Customer Centric Culture
Customer Experience
Best Customer Experience Redesign
Most Effective Application of Technology to Enhance CX
Greatest Impact of AI on CX
Most Effective Sales Approach
Best Approach to Supporting Vulnerable Customers
Best Multilingual Customer Service
Best Innovation in Customer Service
Best Customer Service Team
Best Customer Service into Europe
Outsourced Contact Centre of the Year
Contact Centre of the Year
European Multi-Country Customer Contact Operation of the Year
Best Customer Experience
Sponsors
Media Partners
Association Partners
