Entry Information

How to Enter

Get started in 5 easy steps

Step 1: Register or log in to your account to start your nominations
Step 2: Start an Entry by selecting your Category and filling in the fields (you don’t have to write the whole entry at this stage!). Submit your entry to add it to your Cart.
Step 3: Start however many more entries you like and submit those to add them to your cart.
Step 4: Pay for all your entries from the Shopping Cart. You can pay using American Express, Mastercard, Visa or request an invoice to pay by bank transfer or credit card. Please note that payments by credit or debit card will incur a 3% processing fee.
Step 5: You can now continue to add to and edit your entries right up until midnight on the 17 July submission deadline. You can even print your drafts as PDFs to share them internally for feedback.

What it costs to enter

Early Bird until 5 June 2026

£349* per nomination
3 nominations for £649*
Additional entries £150*

Regular Pricing

£399* per nomination
3 nominations for £849*
Additional entries £299*

*plus VAT if based in the UK

Continue to edit your entries until the final deadline at midnight on 17 July 2026. Entries must be paid for by midnight on 17 July 2026 to be eligible for judging.

*All fees are subject to VAT if you’re in the UK.

Watch the Videos

Gain tips and advice on entering the European Contact Centre & Customer Service Awards, with Jackie Pringle, Director of Operations.

Download the Nomination Guide

It’s not every day that you enter a major awards programme. So we’ve created a guide to help you.

“Simply participating in the ECCCSAs is remarkable in itself, let alone reaching the finals and receiving an award in the process. Being evaluated by external experts validates our team’s efforts and confirms that what we do is truly exceptional.”

Gousto

“It might sound like a cliché, but we were just happy to be nominated and have our story be recognised.”

EDF Energy

“Thank you for this remarkable opportunity and for recognizing our efforts in the industry. We look forward to continuing our commitment to excellence and innovation in the field of customer experience.”

Gold Energy

“I’d like to express how thoroughly enjoyable and well-organized the event was. The entertainment was superb, and the entire evening was simply magical.”

CCIG

“Thank you so much for a fantastic evening. To say we are thrilled at being announced the best Pan-European Contact Centre of the year is an understatement.”

The LEGO Group

“It really does blow us away how well organised the night is. We attend a number of awards ceremonies and the ECCCSA’s are definitely one of our favourites!”

Ageas

“Wow, a real ‘pinch myself’ moment last night, we’ve won UK, European and International awards this year! My team took home their THIRD GOLD award of the awards season at the European Contact Centre & Customer Service Awards (ECCCSA) for Best Use of Customer Insight.”

Vodafone

“It was once again an amazing evening. We are all incredibly proud of our placements this year and feeling more ambitious than ever to go and get the gold!”